Responsible Gaming at qp999

Our Commitment to Responsible Gaming

At qp999, we believe that online gaming and sports betting should be an enjoyable leisure activity — nothing more. For the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, and throughout Bangladesh, gaming remains a fun pastime. But we recognise that for a small number of individuals, gambling can become problematic. Our responsible gaming programme exists to support every player who needs it.

We have built a suite of practical player-protection tools directly into the qp999 Platform. These tools are available to every registered Member at no cost and can be activated through our 24/7 support team. We encourage all players to familiarise themselves with these options before and during their time on the Platform.

Player Protection Tools

Deposit Limits in Detail

Setting a deposit limit is one of the most effective ways to maintain control over your gaming expenditure. At qp999, deposit limits apply across all payment channels including bKash, Nagad, Rocket, and Upay. Here is how the system works:

• Daily limit: restricts the total amount you can deposit in any 24-hour rolling period. Ideal for players who prefer day-to-day budget control.
• Weekly limit: restricts the total amount across any 7-day rolling window. Suitable for players who budget on a weekly basis.
• Monthly limit: restricts total deposits across a calendar month. Best suited for players who track spending on a monthly budget cycle.
• Limit reductions take effect immediately. Limit increases are subject to a mandatory 7-day review period before they are applied, giving you time to reconsider.

Time-Out Features

A time-out is a short voluntary break from the Platform. Unlike self-exclusion, a time-out is temporary — your account remains intact and you can return once the period expires. Time-outs are useful when you feel you need a brief pause without making a permanent change to your account. The following time-out durations are available at qp999:

• 24-hour time-out: a full day away from the Platform, useful after a long session or when you feel emotionally charged after a loss.
• 48-hour time-out: a two-day break that allows more time for reflection and re-evaluation of your gaming habits before returning.
• 7-day time-out: a full week away from the Platform, recommended when you have noticed a pattern of increased play that concerns you.

Self-Exclusion Programme

Self-exclusion is a formal voluntary agreement between you and qp999 to suspend all gaming access for an extended period. It is the strongest protective measure available on the Platform and is recommended for players who feel that gambling is having a negative impact on their daily life, finances, relationships, or mental wellbeing.

During a self-exclusion period, qp999 will take the following steps to support your exclusion:

• Your account is immediately suspended and login is blocked — you will not be able to access the Platform by any means during the exclusion period.
• All marketing communications (SMS, email) are immediately stopped for the duration of the exclusion.
• Any remaining account balance at the time of self-exclusion will be returned to your registered bKash or Nagad wallet upon request.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Being aware of the warning signs early gives you the best chance to act before gambling causes serious harm. Ask yourself honestly whether any of the following apply to you:

Playing Within Your Means

Responsible gaming begins with treating your gaming budget as entertainment spending — money you are comfortable losing, not money you need. The following practical guidelines can help keep gaming enjoyable and within safe limits for players across Bangladesh:

• Set a fixed gaming budget before each session and stop when it is reached — regardless of whether you are winning or losing.
• Never gamble with money earmarked for essential expenses such as rent, food, school fees, or family obligations.
• Do not chase losses. If you have had a losing session, accept it as the cost of entertainment and walk away — chasing losses almost always leads to larger losses.
• Take regular breaks during gaming sessions. Step away from the screen, especially during live casino or cricket betting, where the pace of play can accelerate spending.
• Keep gaming in perspective. It should be one small part of a balanced life that includes work, family, friends, exercise, and other hobbies — not the central focus.

Protecting Minors

qp999 takes its obligations to protect minors extremely seriously. All new accounts require age verification, and we reserve the right to request additional proof of age at any time. Players must be 21 years of age or older to register and play. We rely on honest self-reporting of age at registration, supported by KYC document checks where required.

If you share a device with younger family members in your household in Dhaka, Chittagong, or elsewhere in Bangladesh, we recommend keeping your qp999 account credentials private, logging out after each session, and using a device lock or PIN to prevent unauthorised access by minors.

Get Help — You Are Not Alone

If gambling has become a source of stress, financial pressure, or conflict in your life, reaching out is the right step. qp999's support team is not here to judge — we are here to help. Whether you want to activate a protective tool on your account, discuss your situation confidentially, or simply take a break, we are ready to assist 24 hours a day, 7 days a week.