Privacy Policy

About This Policy

This Privacy Policy describes how qp999 ("we", "us", or "the Company") collects, uses, stores, and protects the personal information of individuals who register accounts on or otherwise use the qp999 Platform at https://qp999.bet ("Platform"). This Policy forms part of the legal framework governing your use of the Platform and should be read together with our Terms and Conditions and Responsible Gaming Policy.

By creating an account on the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you must not create an account or continue to use the Platform. We periodically review and update this Policy to reflect changes in our practices or applicable law; the current version is always accessible at https://qp999.bet/privacy-policy.

1Information We Collect

qp999 collects personal data in several ways: directly from you when you register or interact with the Platform, automatically when you use the Platform, and from third parties where permitted by law. The categories of personal data we collect are set out below.

2How We Use Your Information

qp999 uses the personal data we collect only for specific, legitimate purposes. We do not use your data for purposes incompatible with those listed below without first obtaining your explicit consent.

• To create and manage your account, verify your identity, and fulfil our KYC obligations as required for operating a responsible gaming platform.
• To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain accurate transaction records for your account.
• To provide customer support, investigate disputes, and communicate with you about account status, security alerts, and service updates.
• To personalise your Platform experience with game recommendations and relevant promotions, where you have not opted out of personalisation.
• To comply with applicable law, regulatory requirements, anti-money-laundering obligations, and to respond to lawful requests from competent authorities.
• To detect, investigate, and prevent fraudulent activity, technical abuse, and any breach of our Terms and Conditions, including identification of multi-account behaviour.

3Legal Basis for Processing

We process your personal data under one or more of the following legal bases, depending on the nature of the processing activity:

• Contract performance: processing is necessary to deliver the services you requested by registering an account and using the Platform.
• Legal obligation: processing is necessary for compliance with applicable laws, including anti-money-laundering regulations and age-verification requirements.
• Legitimate interests: processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your fundamental rights.
• Consent: where we rely on your consent (e.g. sending promotional communications), you may withdraw that consent at any time by contacting our support team.

Our Six Privacy Commitments

4Sharing Your Information

qp999 does not share your personal data with third parties except in the following limited circumstances. In all cases, data is shared only to the extent necessary for the specific purpose.

• Payment processors: wallet identifiers and transaction data are shared with bKash, Nagad, Rocket, or Upay solely to facilitate deposits and withdrawals you have authorised.
• Identity verification providers: where KYC checks are carried out by a third-party provider, identity documents are transmitted under a strict data processing agreement.
• Fraud prevention and security partners: technical usage data (IP address, device fingerprint, session data) may be shared with fraud detection services to block suspicious activity.
• Law enforcement and regulatory bodies: where required by applicable law or a lawful order from a competent authority, we may disclose personal data to government agencies or regulators.

5Cookies and Tracking Technologies

qp999 uses cookies and similar tracking technologies to operate the Platform, maintain your logged-in session, remember your preferences, and gather analytical data about Platform usage. Cookies are small text files stored on your device by your browser. We use three categories of cookies:

• Essential cookies: required for core Platform functions such as session management, login authentication, and security checks. These cannot be disabled without rendering the Platform inoperable.
• Analytics cookies: used to collect aggregated, anonymised data about how Members navigate the Platform, helping us improve user experience and identify technical issues.
• Preference cookies: used to remember your settings such as language preference and display options so you do not need to re-configure them on each visit.

You may disable non-essential cookies through your browser settings, though doing so may affect some Platform functionality. Continued use of the Platform after being informed of our cookie practices constitutes acceptance of those practices.

6Data Retention

qp999 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account registration and identity data are retained for the duration of your active account plus a minimum of five years following account closure. Transaction and financial records are retained for a minimum of five years from the date of each transaction to meet legal and regulatory requirements. Support communications are retained for two years from the date of the interaction.

When retention periods expire and there is no ongoing legal obligation to keep the data, we securely delete or anonymise it so it can no longer be linked to you personally. You may request early deletion of data where no legal retention requirement applies by contacting our support team.

7Your Privacy Rights

Subject to applicable law and certain limited exceptions (for example where retention is required for legal compliance), you have the following rights with respect to your personal data held by qp999:

• Right of access: you may request confirmation of whether we hold personal data about you and, if so, a copy of that data together with information about how it is used.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose collected, where you have withdrawn consent, or where processing is unlawful.
• Right to restrict processing: in certain circumstances you may request that we temporarily suspend processing of your data while a complaint or correction request is investigated.
• Right to object: where processing is based on our legitimate interests, you may object. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

8Security Measures

qp999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL encryption of all data in transit, access controls restricting internal data access to authorised personnel only, regular security audits and vulnerability assessments of Platform infrastructure, and secure server environments with firewall protection.

While we take these precautions seriously, no system is completely immune to security incidents. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify affected Members as quickly as reasonably practicable and take all appropriate steps to contain and remediate the breach.

9Third-Party Services

The qp999 Platform integrates with third-party services including mobile payment processors (bKash, Nagad, Rocket, Upay), game content providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi), and analytics tools. When you interact with these integrated services, their own privacy policies may apply in addition to this Policy. qp999 is not responsible for the data practices of third-party providers beyond the contractual obligations we impose on them.

The Platform does not contain links to external third-party websites. Should any such links ever be introduced, they would be clearly identified and this Policy updated accordingly. qp999 is not responsible for the content or privacy practices of any external websites you may independently choose to visit.

10Children's Privacy

The qp999 Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under 21. If we become aware that a person under 21 has provided us with personal data, we will immediately close the account and delete all associated data. If you believe a minor has registered on the Platform, please contact our support team immediately so we can investigate and act.

11Changes to This Privacy Policy

qp999 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. When material changes are made, we will notify Members by posting a prominent notice on the Platform. The revised Policy takes effect from the date of publication. Your continued use of the Platform after a Policy update constitutes acceptance of the revised version.

12Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how qp999 handles your personal information, please contact our support team. We are available 24/7 via live chat on the Platform and aim to respond to all written privacy inquiries within 30 days.

Email: [email protected]